Privacy Policy

Who We Are

House of Nelle is a bespoke event catering company based in London, serving London and the Home Counties. This privacy policy explains how we collect, use and protect your personal information when you visit our website or contact us about our services.

Contact email: [email protected]

What Data We Collect

When you use our website or contact us, we may collect:

• Your name and email address (when you submit an enquiry)
• Phone number (if you provide one)
• Details about your event (date, venue, guest count, dietary requirements)
• Technical data such as browser type, IP address, and pages visited (via analytics)

How We Use Your Data

We use your information to:

• Respond to your enquiry and provide a quote for our catering services
• Discuss your event requirements and plan your menu
• Send follow-up communications related to your enquiry
• Improve our website and services

We will never sell your personal data to third parties or use it for unsolicited marketing without your consent.

Data Storage & Security

Enquiry data submitted via our contact form is processed through Web3Forms and delivered to our email. We do not store your data in a database on our website. We take reasonable precautions to protect your personal information, but no method of transmission over the internet is 100% secure.

Cookies & Analytics

Our website may use cookies and analytics tools to understand how visitors use the site. These tools collect anonymous usage data such as pages visited and time spent. You can control cookies through your browser settings.

Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing of your data
• Withdraw consent at any time

To exercise any of these rights, please email us at [email protected].

Third-Party Services

Our website may contain links to third-party websites (such as Instagram or LinkedIn). We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.